LBBW: strong performance, strategically on track.
LBBW is a universal bank with more than 10,000 employees. LBBW services retail and institutional customers to help all customers maximize their savings potential. Although the bank has deep roots in Baden-Württemberg, it maintains a presence in many global economic and financial hubs.
Large enterprises in fields such as finance are not generally known for employing modern software solutions and an agile approach to work management. Yet, future-oriented LBBW is doing exactly that.
The challenge: creating collaborative task management across all departments
Katja Esch is the IT Project Manager at LBBW. Esch introduced MeisterTask to her firm after thoroughly researching the software market. She recognized MeisterTask as an easy and intuitive platform that would bring LBBW into the modern world of workflow management.
The idea to use a collaborative task management tool first came up during an Open Space Event focusing on agile work. It was our goal to make collaboration within and across our departments not only more efficient but also more transparent.
Katja Esch
IT Project Manager
As an experienced IT project manager, Esch sought to revamp LBBW’s outdated systems and workflows. She recognized in MeisterTask a solution that could facilitate seamless communication between global branches of LBBW, creating more efficient sharing of data and information across their branches.
“Aside from its intuitive user interface, MeisterTask’s server location was very important for us. The security of our data is of utmost priority. With MeisterTask, we know that our data is stored in Germany and protected by rigorous security and privacy measures.”
The solution: Kanban, Scrum, and seamless onboarding
Once the decision had been made, LBBW sought to onboard its employees as quickly as possible. To this end, the company uploaded MeisterTask’s user guide to their intranet alongside a few personal guidelines and links to tutorial videos on YouTube. Within a few weeks, more than 2,900 employees were onboarded to MeisterTask; no expensive and time-consuming product training was required.
LBBW’s employees use MeisterTask for small and medium-sized projects, including day-to-day task management. Large Kanban boards were created for larger projects, while other teams worked within a Scrum framework.
As a web-based tool, MeisterTask facilitates real-time collaboration between global team members. As such, it is ideally suited for interdisciplinary and cross-functional teams, such as LBBW’s agile coaches.
“Our 15 agile coaches use a Kanban board in MeisterTask to work together. Here, they create new tasks for seminar requests and carry tasks through various stages from planning to completion. There’s no need for a team leader to assign tasks — instead, each coach simply assigns tasks to themselves when they’re able to take them on. Coaches also outline concepts for agile work and use MeisterTask to share them with their colleagues.”
Using MeisterTask’s automations, the teams at LBBW work even more efficiently. Many employees, for instance, use email automation to keep colleagues in the loop about project progress. The company also uses the security restrictions offered by MeisterTask’s Business plan to ensure that projects cannot be shared with unauthorized persons and data can’t fall into the wrong hands.
The outcome: effective and efficient teamwork with greater internal communications
LBBW has successfully implemented MeisterTask, and the platform has been an integral part of their operations since 2018. MeisterTask has transformed how LBBW operates, and it has helped all departments function at greater levels of efficiency previously unachievable without MeisterTask.
“MeisterTask has created more transparency within our projects. We save time by having fewer meetings, and meeting minutes have become mostly obsolete. Thanks to MeisterTask we collaborate and communicate more effectively.”
